Refund Policy
We believe in transparency and fairness when it comes to refunds. This comprehensive policy outlines our commitment to customer satisfaction and the procedures for processing refund requests.
Our Refund Commitment
At SmartNextFlow, we understand that circumstances change and sometimes a refund may be necessary. We've designed our refund policy to be straightforward and customer-focused, ensuring that legitimate requests are processed efficiently and fairly.
This policy applies to all services and educational resources offered through our platform. We encourage you to review these guidelines carefully and reach out to our support team if you have any questions about your specific situation.
- Refund requested within 14 days of purchase
- Technical issues preventing access to services
- Services not delivered as described
- Duplicate charges or billing errors
- Account cancellation before service activation
- Request made 15-30 days after purchase
- Partial service usage (prorated amount)
- Downgrade to lower-tier service plan
- Early termination of annual subscriptions
- Service interruption compensation
Refund Process Steps
Follow these steps to ensure your refund request is processed smoothly and efficiently.
Submit Your Request
Contact our support team at info@smartnextflow.com with your refund request. Include your account details, purchase information, and reason for the refund request.
Within 24 hoursRequest Review
Our team will review your request against our policy guidelines and may contact you for additional information or clarification if needed.
2-3 business daysApproval Notification
You'll receive an email confirmation once your refund is approved, including details about the refund amount and expected processing time.
1 business dayProcessing & Payment
The approved refund amount will be processed back to your original payment method. Processing times vary depending on your bank or payment provider.
3-7 business daysRefund Processing Times by Payment Method
Credit Cards
3-5 business days for most major credit cards including Visa, Mastercard, and American Express
Bank Transfers
5-7 business days for direct bank transfers and ACH payments
Digital Wallets
1-3 business days for PayPal, Apple Pay, and Google Pay transactions
Important Policy Details
- Refunds are processed in the original currency of purchase and returned to the original payment method used
- Processing fees may be deducted from refund amounts for transactions over 30 days old
- Annual subscription refunds are calculated on a prorated basis after the initial 14-day period
- Access to services and educational materials is revoked immediately upon refund processing
- Refund requests for technical issues require documentation of the problem and attempts to resolve it
- Chargebacks initiated before contacting our support team may delay future service access
- Special promotional purchases may be subject to modified refund terms as stated at time of purchase
- Business accounts with multiple users require administrator approval for refund requests